All shipping services used by Sr.Headshot provide a tracking number and insurance for the cost of your package. In the event that multiple orders
are placed with the same shipping destination and on the same account, orders will be combined and shipping fees will be adjusted, unless
otherwise requested. Days in the following table refer to business days.
|Destination||Expected Delivery Time|
|Portugal, Espanha||1-3 days|
|Rest of the World||10-15 days|
Please note the following: The ordered item(s) will only be sent after the payment is cleared and checked by us. Sr.Headshot does not deliver to
P.O.Boxes address. Moreover, all orders will include an official invoice declaring the exact total amount of the purchased goods in Euro’s. We will
not lower the value or mark the item(s) as gift on the invoice of the parcel since it is illegal and in violation with international import regulations as
stated in Portuguese Law. WRONG ADDRESS, NON RECEIVED AND RETURNS.
If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee (not according to the
above table). The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.
RETURNS AND EXCHANGES
Items must be returned within 7 days (European countries) be it 14 days (countries outside of the European Union) of the order’s delivery
date. The item(s) must not be worn, altered or washed and be accompanied by original tags. Footwear must be accompanied by the original
box in its original condition, intact. When an item is not in mint condition we cannot provide a refund. Shipping fees are not refundable.
The balance will be refunded to you within 10 business days of the reception of the item at the Sr.Headshot warehouse. All returns must be
authorized by us prior to the return. Returns should be shipped with a service providing a tracking number and insurance as we are not
responsible for delayed or lost packages. Items bought with discount can not be returned.
Please contact us for returns and refunds on the email address below: