I – PURPOSE, SCOPE AND DEFINITIONS

1. These general conditions regulate the sale, including registration, ordering and access to “SRHEADSHOT” products offered by Hugo Emanuel Lopes Ferreira, with NIPC 241293049, located at Rua de Soutinho 265, 4765-436 Guardizela, at website www.srheadshot.com and apply to all contracts for the purchase and sale of “SRHEADSHOT” products entered into between Hugo Emanuel Lopes Ferreira and any user who places orders through said Internet site.

2) For the purposes of these General Conditions, the following definitions shall apply: a) – “SRHEADSHOT” – The products marketed by Hugo Emanuel Lopes Ferreira, holder of all copyright or related rights, as well as other rights that may be subject to the protection provided in the Industrial Property Code, on the page / site of Internet with the above address and supplier of the goods available for ordering on the same site; b) – “User” – Any natural person, not a merchant, who places an order through the website www.srheadshot.com; 3) These general conditions do not exclude the rights and guarantees of the User contained in the legislation in force for contracts of this nature.

II – ACCEPTANCE

1. The conclusion of contracts for the purchase and sale of SRHEADSHOT products presupposes the knowledge and acceptance of the General Conditions by the User.

2) By accepting the General Conditions, you confirm that you have read the General Conditions, have the legal capacity to accept them and to enter into the contract for the purchase and sale of SRHEADSHOT products.

III – REGISTRATION

1. To place an order, the User must first fill in the fields on the form on the website www.srheadshot.com.

2. After completing the fields, the User is subject to these general conditions, as well as the legal and regulatory rules that govern their operation and use.

IV – SRHEADSHOT PRODUCTS

1) The WWW.SRHEADSHOT.COM site is intended for users of SRHEADSHOT products who wish to purchase SRHEADSHOT products from their home or workplace and for 24 hours a day, 7 days a week.

2) Information on the essential characteristics of SRHEADSHOT products can be found at www.srheadshot.com.

3) Hugo Emanuel Lopes Ferreira reserves the right to modify, at any time, the information, the offer of SRHEADSHOT products, the prices, promotions and commercial conditions, presented in the site www.srheadshot.com.

V – ORDERS / ORDER

1. You may purchase SRHEADSHOT products online by following these steps:

a) Selection, through the search icons or menus, of the product (s) desired by the User;

b) Addition of the product (s) selected to the “Shopping Cart” of the User;

c) Registration of the personal data of the User, with the option to integrate them in the database of Hugo Emanuel Lopes Ferreira under the terms provided in the General Conditions;

d) Indication of the “Place of Delivery”, “Place of Billing” and the “Payment Method”;

2) The purchase details will be displayed and you will be asked to accept the terms and conditions of the purchase, as well as the General Conditions;

3) The User will be informed of the status of his order / order by receiving an e-mail regarding the “Order Confirmation” and a second message, after validation of the payment, regarding the “Order Issue”.

4) Finally, the order / order of the User will be delivered by the logistics operator in the “Place of Delivery” indicated in the purchase process and with the respective detailed invoice.

5) The execution of the online order of products included in the “Shopping Cart” translates the acceptance of the purchase of the same, by the prices and in the terms described on the site www.srheadshot.com, by the User, orders through the site www.srheadshot.com with the prices, terms and conditions advertised on it.

6) In the event that Hugo Emanuel Lopes Ferreira, for any reason, does not accept the User’s request, the right that Hugo Emanuel Lopes Ferreira expressly reserves, the User will be informed of this fact.

7) The satisfaction of all the orders made at the aforementioned site is subject to the availability of Hugo Emanuel Lopes Ferreira, who will try to ensure that all products offered for sale on the site are in stock. However, Hugo Emanuel Lopes Ferreira reserves the right not to accept any orders or cancel orders already confirmed for products for which there is no stock, and in these cases, will inform the User of such fact and will reimburse the value received in the within 30 days.

8) Hugo Emanuel Lopes Ferreira will not accept orders for which one of the following situations occurs:

(a) “Delivery Location” is outside of Mainland Portugal, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Scotland, UK, Slovakia, Slovenia, Spain (excl. Estonia, Finland, France, Greece, the Netherlands, Hungary, England (UK), Ireland (Republica), Northern Ireland (UK), Italy, Latvia, Lithuania, Luxembourg, Wales, Poland, Czech Republic, Romania and Sweden;

b) The total value of the request exceeds € 1,500.00 (one thousand and five hundred euros);

c) The purpose of the purchase is the resale of the products;

d) The product is not available in the warehouse (in which case the User may not add the product to the “Shopping Cart”);

e) Payment is not made using any of the payment options available on the website www.srheadshot.com;

f) The payment is not confirmed.

VI – PRICES

1) All prices of SRHEADSHOT products listed on www.srheadshot.com include Value Added Tax (VAT), at a rate of 23% or at any rate resulting from legal provisions in force at any time. The total VAT payable by the User will be indicated on the invoice to be sent to the User.

2) The prices of SRHEADSHOT products, as well as their characteristics, are subject to change without prior notice by Hugo Emanuel Lopes Ferreira. However, these changes will be published on the website www.srheadshot.com with the objective of maintaining the users, so it is understood that the User knew them before the order was placed.

3) In case of any error in the price of the requested products, either Hugo Emanuel Lopes Ferreira or the User may, at any time, until the shipment of the products, cancel the order request.

4) Prices are always subject to final validation and according to invoice issued regarding the purchase.

 

6) The order is deemed to be dispatched as soon as Hugo Emanuel Lopes Ferreira delivers it to the carrier, and the carrier shall be responsible for delivering it to the User, in the following terms:

– The products will be sent and delivered to the User by the carrier, and he will be responsible for any delay in the delivery of the order.
– In case there is no person who receives and signs the confirmation in the “Place of Delivery”, the logistic operator will not deliver any product.
– In this case, the User will be contacted by the carrier responsible for the delivery of the order in question, in order to re-mark the carrier in order to deliver the ordered product, in which case the User will be charged a cost of € 4

7) A delivery is deemed to be effected or a product is deemed to be delivered with the signature of the delivery receipt at the agreed upon address.

X – RETURNS AND CANCELLATIONS

Cancellation of the order before sending:

1) The User may cancel the order of products without any associated cost, as long as they have not yet been sent.

2) If you place an order and wish to cancel it, you must immediately contact our Customer Service and ask for the cancellation of your order by email customer@srheadshot.com. Only after this procedure can the order be canceled. If the cancellation request is successful, the User will be notified by e-mail of this decision and the cancellation will be processed at no cost to the User.

Return of defective products:

1) The User has the right to the return of the delivered products if it is found that they have defects or other nonconformities with the products ordered, and the return must be made within 15 days after the order is received. This does not affect your statutory rights. If your claim is justified, the price paid for the product will be refunded and will be contacted by the logistic company in order to mark the day and time to return the defective product (s). For more information about how to proceed with the return and information about the chargeback, please contact customer@srheadshot.com.

Product returns:

1) The User may return the product (s) ordered 15 days after receipt, provided that:

1.(a) the products have not been used,

(b) the product retains its original characteristics and labels intact;

c) All sneakers have been tested on a carpeted surface prior to use / use;

d) The product has not been purchased in a discount campaign.

2) The expenses resulting from the return of the order are borne by the customer who is responsible for keeping intact all the characteristics of the product as well as the respective packaging and labels. An email must be sent to customer@srheadshot.com to request return of the order.

3) Once the returned product has been received, Hugo Emanuel Lopes Ferreira will analyze and confirm its conservation status and, where applicable, refund within a maximum period of 30 (thirty) days the amounts paid by the User.

4) If the returned items are damaged or worn out, Hugo Emanuel Lopes Ferreira reserves the right not to accept the return as well as to refuse reimbursement of the same.

Product exchange:

1) Hugo Emanuel Lopes Ferreira does not exchange different products, but only to exchange the same product for different colors / sizes. However, the customer will always have the return option available. If you want to order another item you will have to make a new order in the online store.

Destination Returns Exchanges
Portugal (Continental) Free * Free **
Portugal (Madeira / Azores) (Costs incurred by the client) Free **
Other EU Markets (Costs borne by customer) Free **

** Valid only for the 1st (first) exchange of the article. You must attach the document proving the cost of sending the return for the purpose of reimbursement. Without this information, reimbursement of shipping costs can not be made.

XI – COLORS

Hugo Emanuel Lopes Ferreira will make every effort to make the colors of the products that appear on the site www.srheadshot.com are the most accurate and real possible. However, as computer monitors vary, we can not guarantee that your monitor is showing the exact colors.

XII – COMPLAINTS

In view of the objective of continuous improvement of its services, Hugo Emanuel Lopes Ferreira will endeavor to meet and resolve the complaints presented by the User within 5 (five) business days, by email customer@srheadshot.com

XIII – GUARANTEES AND SERVICES AFTER SALE

SRHEADSHOT products benefit from the guarantee of compliance provided in the legislation applicable to the sale of consumer goods.

XIV – DISCLAIMER AND LIMITATION OF LIABILITY

1) Hugo Emanuel Lopes Ferreira does not guarantee the permanent availability of this service www.srheadshot.com and, in particular, will not be liable for damages, resulting, directly or indirectly, from the use or impossibility of using, for any reason, the said site. In the case of unavailability of access, technical problems or errors in the telematic networks of data transfer, external intrusion or presence of computer viruses, nor assume any responsibility for technical problems that may occur in computer equipment used during the internet connection through of said site. 2) Hugo Emanuel Lopes Ferreira will not assume any responsibility for any damages, arising, directly or indirectly, from situations of force majeure, as it is understood, any event unrelated to the will or control of the Hugo Emanuel Lopes Ferreira that prevents it, totally or partially permanently or temporarily, to meet their obligations, such as strikes, power outages, telecommunications services or any other services, fires, floods, impossibility to obtain products, materials or services, failures, transporters and changes in legislation or administrative regulations.

3) Hugo Emanuel Lopes Ferreira is not responsible for any abusive use of the access data of the User to the site by third parties, data that are personal and non-transferable.

XV – MODIFICATION OF GENERAL CONDITIONS

Hugo Emanuel Lopes Ferreira reserves the right to change, at any time, these General Conditions, after notification, considering it made through the publication on the site www.srheadshot.com of the modified General Conditions.

XVI – PERSONAL DATA

Please refer to the Privacy Policy area, updated on 3 May 2018, in accordance with the data protection principles reflected in Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and the free movement of such data, applicable from 25 May 2018.

XVII – DURATION

1) These general conditions apply for the duration of the supply of goods through the website www.srheadshot.com. 2) The provisions of the previous number do not affect the possibility of revision and / or later modification of these conditions.

3) The declaration of nullity of one or more general conditions does not exclude the application of the others nor does it imply the invalidity of the business entered into.

XVIII – PROOF AND ARCHIVE

1) The computer records kept in the computer systems of Hugo Emanuel Lopes Ferreira are considered proof of the conclusion of the contract between the parties as well as the conditions under which it was entered into.2) The filing of documents proving the orders and invoices to associated with it will be carried out on a reliable and durable medium.

XIX – APPLICABLE LAW AND FORUM

1) These General Conditions are subject to the Portuguese Law.2) Any questions or disputes arising from these General Conditions or the contracts to which they apply or are part, namely regarding their validity, effectiveness, interpretation, integration, application or shall be submitted to the exclusive jurisdiction of the Court of the District of Guimarães, expressly renouncing any other.

3) In the event of a dispute, the consumer may use an Alternative Dispute Resolution Body:

Arbitration Center for Consumer Conflicts of Vale do Ave Arbitral Tribunal

Rua Capitão Alfredo Guimarães, 1 – 4800-019 Guimarães

Tel: 253422410 | Fax: 253422411

Complaints book https://www.livroreclamacoes.pt/

For Complaints and Complaints – costumer@srheadshot.com

Direct link to the Dispute Resolution Platform – ODR – Online Dispute Resolution

More information on Portal do Consumidor www.consumidor.pt

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